I am tasked with reading the agent name form the UCCX Script. Basically, I have a custom table residing outside the db-cra where I store some custom information about a call. I need to associate the agent who handled the call in this custom table. How do I accomplish this from the script?
I was looking at SelectResource step too for the resourceID but have a question after reading your reply-
Under the SelectResource Step, I use the Connect step under the Selected branch. Now, under Connect, the branch Connected means that the resource picked by the UCCX actually answered the call, right? If so, then I can still use the resourceID form the SelectResource step to give me exact agent who picked up the call.
If the script continues to the Connected branch, that's fine, but you can never be sure the same agent will actually handle the call. What happens, if the agent connected will transfer the call to a different agent? The script will never be informed about that.
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If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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