I've a CRS 4.5 integrated with CUCM 5.1.3. I would like to know if there is a way to create READ ONLY users for CRS. Requirement is to allow user see all the configuration in Appadmin webpage but not able to change anything. Another requirement is to give READ ONLY permission with option to download the .aef scripts from Appadmin webpage.
Unified CCX users can be assigned to one of four roles (or capabilities): Administrator, Supervisor, Historical Report User, or Agent. Each of these roles are described in this section.
A Unified CCX Administrator is a user with complete access to the Unified CCX Administration and has the authority to configure the entire system. An Administrator can also be assigned a combination of other roles.
Supervisors can additionally modify and view skills, view the list of all teams for which this user is the supervisor, view the skills, CSQs, and resource groups configured in this system, view and manage resources, and configure the teams managed by the supervisor.
And as an agent, you can log into the desktop as the agent and have fun with the customers.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...