Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

Ready / Not Ready State Auto change

Normally an agent can control his/her status Ready / Not Ready in finesse by the drop down selection. Now I want set up a CTI device which is a camera to detect whether the agent is on his/her sit. If the agent is on sit, the state will automatically changed to Ready. If the agent is not on sit, the state will auto change to Not Ready. I want to disable the pull down menu for the Agent.

 
1 REPLY

Hi,You cannot disable the

Hi,

You cannot disable the Ready/Not ready button in Finesse plus change the agent's state without additional programming. It's not an easy task.

G.

 

129
Views
0
Helpful
1
Replies
CreatePlease to create content