The CCE system is reserving the agent because it is trying to send a call to them. The call apparently never arrives. You'll need to find out why. It could be a config error in the CCE system (check the router logs) or (more likely, if you didn't change anything in CCE) a problem with the UCM or IP networking, causing the call to get lost (check UCM logs).
When this happens to an agent, the CCE system can set the agent to not ready to prevent it from happening again.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...