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Real time Agent state

                   Hi,

                               Can  UCCE provide real time agent state ?

9 REPLIES

Real time Agent state

Hi.

Yes.

"Near-real time": use the _awdb.dbo.Agent_Real_Time or Agent_Skill_Group_Real_Time views.

Real-Time: use CTI OS, connect a monitor session and poll for statistics.

G.

New Member

Real time Agent state

Hi Gergely,

                     Thank for the quick response, but I am new to UCCE so I am not shore how to perform the above step is there a procedure out there that I can follow.

Thank you

Real time Agent state

I see.

Do you speak any SQL?

G.

New Member

Real time Agent state

Very little just started learning due to UCCE.

Real time Agent state

I see.

And what is it exactly you need that information for? A wallboard? Reporting?

G.

New Member

Real time Agent state

Trying to set up a wallboard that they can view the current state of the agents or at least run a report.

Real time Agent state

Please, give me more details. Is it a web-based wallboard? What framework are you going to use? Do you have any idea what information you would like to present?

New Member

Re: Real time Agent state

          Does anyone have a guied on how to create this ?

 

we need agent scheduled activity and actual activity, minutes out of adherence.

Real time Agent state

Hi,

I ahving a problem with Agent real time data in DB.

I couldnt find any data in agent real time , agent skill group real time data..

but if i look in to skill group real time i can ssee data . could you please help me

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