our reports are comming out completly wrong it is showing about 75% abandoned calls which is not true, if agents use the same line they receive calls to make calls would that affect reports and cause something like this? I have no other idea..
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...