I have a get reporting step which shows total calls to the queue. I only want to show the total number of calls into the queue for each day, so each night the data is automatically purged, can this be done? In my get reporting step I have the row identifier set as CSQ, how would I add logic like CSQ and only todays date?
The Cisco IPCC Express Edition historical reporting client provides supervisors and call center managers with flexibility to display report data using features including date time range, sorting parameters, and filter parameters.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.