Is it possible to grant access to a mgr so they can see the "real-time" report info on a queue without having them go through CRS and messing up the server. Our users are used to Symposium and want to have a little graphical box appear that shows how many agents are online, DND, calls in queue etc..
If I can give them access to that and that only so they don't impede the operation of CRS that is what I want to do. If, possible how do you configure it?
What is the executable file and where does it reside if anyone knows? I'm thinking I can create an accoutn on the server and give them access to only a folder and have the executable in there...any ideas/thoughts?
I have been trying to do the same thing. The closest I have come is the Supervisor Desktop report "Team Skill Stats Report". Only problem is the refresh rate is something like 30 - 40 seconds. My managers want real time like I see on the Real Time Reporting in CRS. I don't want to give them access to CRS either.
Does anyone know where to change the refresh rate on the Supervisor reports?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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