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Community Member

Real-time reporting - CSQ IPCC Express stats

On some of the CSQs in the 'Contacts Waiting' column there sometimes shows numbers in this column that are not accurate. At 1 point it looked like there was a call in the 'Contacts Waiting' column that stayed in there for several hours,over 2 days, even though there were agents ready. Is there bug in the script this CSQ is using that is not release calls properly?

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