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Real Time Reporting Stats - UCCX

Hello,

I wonder how often the statistics of the real time reporting stats are refreshed.

For example about average talk duration, contacts handled per queue. Are those stats only reset manually with the button and when the CCX Engine service is restarted?

Thanks for your help in advance

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Super Bronze

Real Time Reporting Stats - UCCX

Hi

They reset at midnight each day.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
1 REPLY
Super Bronze

Real Time Reporting Stats - UCCX

Hi

They reset at midnight each day.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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