Real Time Reporting

[Robertbroderick]

In the cra Fcrascalllogtoday table for realtime reporting, I see a field called DNcalledID. Where do I see the actual called number by the agent? Where does this point to? Is thier another table I should be aware of?

Thank for any help.

[drolemc]

This URL should help you:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_administration_guide_chapter09186a008018fc00.html