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real time reports on IPCC Express running slowly

Any ideas?

Regards

Carl

1 REPLY
Silver

Re: real time reports on IPCC Express running slowly

After you upgrade Cisco Agent Desktop to 4.4.1 HF1, the CPU usage on the CallManager publisher can hit 100% for medium or large contact centers

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008019aab1.shtml

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