Is there a way to display realtime statistics(logged in agents, calls in the waiting, talking agent,etc) on CAD? I know we can use third party wallboard to do this. But our customer currently have nortel symposium call center system on which agents can see the stats. We are replacing them with IPCC. So customer want CAD to have this.
With CAD an Agent can view a report of their own performance and statistics (calls presented, calls completed, talk time, work time, ready time etc) and can see limited statistics for the CSQ (number of calls in queue and oldest call in queue).
Altenatively, an HTTP trigger could be used to get live statistics for display on a web page or, through XML, on the phone, either as a service or an idle URL.
I think it should be possible to open a HTML template document and use the Text Substitution step to replace placeholders in the template file with the actual values returned from the Get Reporting Statistic step, and then use the Send Response step to return the HTML document.
Alternatively, use the Send JSP step to send parameters to Java Server Pages where you could customise the returned HTML based on parameter values. I have done this in a simple manner to return an XML page of CSQ stats which is displayed on phones.
I'd be interested in seeing any examples of JSP/ASP files which manipulate the returned HTML based on the value of the variables for display on a web page (e.g. conditionally colouring the text red if a number of calls reaches a given maximum).
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...