reports showing long duration of not ready with reason code 32755. any thoughts on why this would happen/show. we do use reson codes, this one shows in reserved list in uccx admin and we do not use it. so how can it be showing and why would it last so long. we do not use wrap up time or anything. call comes into agent he ends call and he is not ready for long period of time.
I found that article to be inconsistent: Near the top, in the list of reason code names, it shows CALL_ENDED = 327655 but in the description of CALL_ENDED later, it refers to 32755, without the 6 in the number... I'll be contacting support for this agent anyway, but wanted to point out that document may need some attention.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...