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Community Member

Reason Code 32766 CAD Closed

What does this reason code mean? Looking at our Agent Login/Logout Activity reports, we have several agents with many lines of 32766 for logout and several agents without it.

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Re: Reason Code 32766 CAD Closed

No problem, don't forget to rate helpful post.

david

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Re: Reason Code 32766 CAD Closed

32766 is a the forced log out code, are these agent staying logged in at the end of the day and being forced out by the system after an inactivity timeout?

david

Community Member

Re: Reason Code 32766 CAD Closed

We do not have any inactivity timeouts. Is it possible that the agents with these codes are simply closing CAD instead of going Not Ready and then Logging Out?

Re: Reason Code 32766 CAD Closed

Yes, that's very possible. I don't have a system available to validate this, but sounds right.

david

Community Member

Re: Reason Code 32766 CAD Closed

Thank you. I will do some testing with the agents.

Re: Reason Code 32766 CAD Closed

No problem, don't forget to rate helpful post.

david

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