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New Member

Reason Code Location in SQL Schema

We want to use the Reason Code creation tool to create codes that will be prompted for (back-door Wrap-Up) But, first i need to find the table they are stored in. Does anyone know where these are located in the IPCCx 4.0x data schema?

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Silver

Re: Reason Code Location in SQL Schema

They will be in the Agent_State_Trace table

New Member

Re: Reason Code Location in SQL Schema

i apologize, my posting did not make it clear that we are working with IPCC Express Premium, 4.0.2

i found the table you mention, in ICM's schema

do you have a clue for me regarding ReasonCode in IPCC X's schema? thanks

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