I'm using ICM 6.00SR2 with Call Manager 4.00. I've got a set of PG's working with CTIOS agents and another set of PG's working CAD agents. The customer needs reason codes implemented for the CAD agents. Is their a way that I can setup reason codes for a certain group of agents and not for other agents either via a team or via agent desk settings? For the CTIOS agents, it' easy - just use the Agent Desk Settings ==> Idle Reason Required or Logout Reason Required. It appears for the CAD agents, I can setup them up via the Desktop Administrator and enable them but then they are enabled for all CAD agents. Is that true?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...