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Reason Codes for CAD

Running ICM 7.00SR3. Is their a way that to can setup reason codes for a certain group of agents and not for other agents either via a team or via agent desk settings? The documentation for the Desktop Administration indicates that the Reason Codes can be activated only for all agents.

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New Member

Re: Reason Codes for CAD

If you are using CAD 7.x you can assign Not Ready Reason codes by WorkFlow group.

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