Alan - this sounds like a logout code. This, in addition to the reason code is configured in the desk settings. Look at 'work mode on incoming' for wrap-up code; and look in the miscellaneous section for the 'logout reason required' checkbox.
The settings to disable the reason codes are in the CAD Desktop Administrator. It is under the workflow section. I believe that the version of IPCCX that you are running does not allow for the logout and not-ready reason codes to be required independently. This means that if you turn off logout reason codes, then you also turn off not-ready reason codes.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...