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Reason Codes

Are reason codes global?? UCCEnterprise. Can you remove reason codes for a certain group of people or do all call center people see the list of reason codes??

2 REPLIES

Re: Reason Codes

Yes, they are universal. You could customize the desktop (CTIOS) to filter only those needed for your group.

david

Green

Re: Reason Codes

If you are using CAD you can create different workflows and assign from the global reason codes those to be visible to that workflow, then assign each agent with the appropriate workflow.

Regards,

Geoff

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