We have a contact center UCCE 8x, in which few of the Agents are migrated to Siebel CRM CTI Application from CAD. We are using Cisco CRM adapters for the CTI communications between CRM and ICM. So the call is maturing to the agent properly, but the (AUX code)reason codes reports are not getting appeared on the CUIC.
Please let us know where are we need to look up to fix this reports issue.
Also let me know where we need to configure reason code for Siebel desktop users.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...