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Record Agent Greeting and the DTMF Phone Pad

Strange behaviour here.

If I use a 7960 phone and press the icon to record an agent greeting, the Phone Pad pops up and I can press the buttons to navigate the menus. I can also use the hard phone. Of course, this phone has no BIB, so I connected another couple of phones.

If I use a 7961 phone, pressing the keys on the Phone Pad does nothing - but I can use the hard phone. That''s strange.

If I use a 7971, pressing the keys on the Phone Pad does nothing and neither does pressing the keys on the IP phone!!! I created a similar app outside of the Recording process and attached it to a Route Point and get the same behaviour. Must be a phone setting that is not allowing DTMF.

Regards,

Geoff

1 REPLY
New Member

Hello Geoff,

Hello Geoff,

i'm facing the same issue with a 7962 phone. did you manage to find a solution for the problem?

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