If I use a 7960 phone and press the icon to record an agent greeting, the Phone Pad pops up and I can press the buttons to navigate the menus. I can also use the hard phone. Of course, this phone has no BIB, so I connected another couple of phones.
If I use a 7961 phone, pressing the keys on the Phone Pad does nothing - but I can use the hard phone. That''s strange.
If I use a 7971, pressing the keys on the Phone Pad does nothing and neither does pressing the keys on the IP phone!!! I created a similar app outside of the Recording process and attached it to a Route Point and get the same behaviour. Must be a phone setting that is not allowing DTMF.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...