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Cisco Employee

Record voicemail message then sending to agent UCCX 7.0.1

I have a scripting request from customer that when no agent available to answer the call, the caller can leave a message which then get sending to available agent in queue.  

It is similar to the previous thread below, but the link to sample script is no longer available.  Does anyone know where I can find a sample script for UCCX 7.0.1.

https://supportforums.cisco.com/message/3356228#3356228

Thank you in advance.

Binh.

1 ACCEPTED SOLUTION

Accepted Solutions

Record voicemail message then sending to agent UCCX 7.0.1

Here's a screenshot of sample script that accomplishes this:

https://supportforums.cisco.com/message/3213847#3213847

Also, I believe there is a sample script doing something similiar in the script repo:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide/script_repository_701.zip

Anthony Holloway

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2 REPLIES

Record voicemail message then sending to agent UCCX 7.0.1

Here's a screenshot of sample script that accomplishes this:

https://supportforums.cisco.com/message/3213847#3213847

Also, I believe there is a sample script doing something similiar in the script repo:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide/script_repository_701.zip

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
Cisco Employee

Record voicemail message then sending to agent UCCX 7.0.1

Excellent, Anthony.  This is exactly what I need.

Thanks.

Binh.

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