I have a courtesy callback app that includes a section to record a message from the contact, then play it back to the agent when one is available. I am currently using a recording step followed by an upload prompt step. While this works, it presents an issue with not being able to delete the files. Can someone share a better approach to this, so that recorded messages are either overwritten or deleted after a certain timeframe?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...