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New Member

Recorded Message Storage

I have a courtesy callback app that includes a section to record a message from the contact, then play it back to the agent when one is available. I am currently using a recording step followed by an upload prompt step. While this works, it presents an issue with not being able to delete the files. Can someone share a better approach to this, so that recorded messages are either overwritten or deleted after a certain timeframe?

Thanks!

Brian

1 ACCEPTED SOLUTION

Accepted Solutions

Recorded Message Storage

Simply don't upload the document, it'll stay in memory. Pass along the document variable to the Menu/Play Prompt/etc step.

Tanner Ezell
www.ctilogic.com

Tanner Ezell www.ctilogic.com
3 REPLIES

Recorded Message Storage

Simply don't upload the document, it'll stay in memory. Pass along the document variable to the Menu/Play Prompt/etc step.

Tanner Ezell
www.ctilogic.com

Tanner Ezell www.ctilogic.com
New Member

Recorded Message Storage

Duh ... of course. Thanks!

I'll try it out and stop back to rate the post. Sure sounds like a winner to me.

Regards,

Brian

New Member

Recorded Message Storage

Good as gold - thanks again!

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