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New Member

recording calls and screen recording in QM

Hello I need to know as I can record 100% of recording of calls simultaneously and in an aleatory way the recording of the screen?

Thanks.

3 REPLIES
New Member

Re: recording calls and screen recording in QM

Hello Santiago,

There are quite a few third party products that can assist you with call recording and monitoring. You may want to consider looking at vendors like Verint/Witness, eTalk, or Telrex (www.telrex.com/cisco_call_recording.htm).

New Member

Re: recording calls and screen recording in QM

Hello Thanks for reply , But I actually have Quality Management 2.4 with UCCX 5.0.2.

Re: recording calls and screen recording in QM

QM can archive all audio conversations, and/or do QM, which is audio & screen recording for evaluation.

This may help you:

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps8293/prod_brochure0900aecd8061544a_ps1846_Products_Brochure.html#wp9000025

Anthony Holloway

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