Is this possible? For example I have one agent with two possible phones he can use. I put both the phones to be controlled by rmjtapi and by the user. But now in the user config I have to choose one IPCC extension. Is this done by extension mobility? Does that mean that rmjtapi will control user profile instead of the phone? I hope I made myself clear...
Re: recording calls when agents using multiple phones
You are correct that the rmcm application user must have control of both devices.
If the same user will be using more than one phone (this would also include soft phones such as IP Communicator), you must assign the IPCC Extension to the User Device Profile. This is the only way to comply with the "single line appearance" rule for IPCC Extensions. The user will have to log in to one of the phones each day. Also note that you will need to disable concurrent logons for Extension Mobility. If you don't and the user is signed in to multiple phones, it won't work properly.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...