Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Recording in UCCX 8.5

Hi,

My customer requirement is to have recording in the contact centre envoirnment. They are looking for 100% call recording which will be used later as a contract proof. I have quoted the below mentioned part number and separate recording server as storage. They also want to retrieve the recording and upload it to CRM but that would be the manual process. The requirement is very basic with respect to Contact Centre, just an outgoing call with call recording. Please suggest !!!

CCX-85-NEW-LICCCX 8.5 NEW - pDelvery LICENSES ONLY1
CCX-85-N-CR-LICCCX 8.5 NEW Call  Recording  Seat Qty 1 LICENSE ONLY50
CCX-85-N-S-LICCCX 8.5 NEW STD Seat Qty 1 LICENSE ONLY50
CCX-85-P-PAKCCX 8.5 autoexpanded Physical Delivery PAK1
CCX-85-S-SVR-LICCCX 8.5 STD Server License1
CON-ESW-CCXNCRLIESSENTIAL SW CCX 8.5 NEW Call Recording Seat Qty 1 LI50
CON-ESW-CCXNSLICESSENTIAL SW CCX 8.5 NEW STD Seat Qty 1 LICENSE ONLY50
CON-ESW-CCX85N11ESSENTIAL SW CCX 8.5 NEW - pDelvery LICENSES ONLY1
CON-ESW-CCX85SVRESSENTIAL SW CCX 8.5 STD Server License1
1 REPLY
New Member

Recording in UCCX 8.5

Dear Amritesh,

ZOOM International is provider of interaction (calls, screens) recording and quality management solutions for Cisco Contact Centers and Unified Communications environment. Apart from other benefits like truly integrated speech analytics, our solution allows CC operators to attach external data to calls, as you are requesting.

Please see our web for more information and proposal request:

http://www.zoomint.com/en/products

Best regards,

V. Martin,

ZOOM International.

1205
Views
0
Helpful
1
Replies