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New Member

Recording issue!

Hi all,

I have a UCX4.5(2) + CCM5.1. I have configured recording for agent desktop. Things worked well. But when I installed Cisco Agent Desktop on a new PC (Windows XP SP2) and did the recording/monitoring feature, I couldnot hear anything with Cisco Supervisor Desktop. (it's OK with other machines but not the new one).

Could anyone show me the requirements of the agent's PC and reason(s) why the calls couldnot be recorded accordingly.

Thanks and regards,

hoanghiep

1 REPLY
New Member

Re: Recording issue!

Explore the troubleshooting recommendations here:

http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml

If things were AOK for others and not this PC, I'd look at the NIC mfg being either Broadcom or Intel and it stripping your VLAN tagging.

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