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New Member

Recording step is overwriting

I appreciate if someone can helpme:I have a recording step then i use de option write document in order to save it. But, if i have two simultaneos calls to the same trigger ( and the caller press de same menu option) both recording (message calllers) mix each other. ¿how to make for leaving a message one at time. I mean, if i have a second call incoming, just disconnected, for instance.

I'm doing de test in uccx 4.5(2)Ipcc express Enhanced.

thanks any way...

2 REPLIES

Re: Recording step is overwriting

You will need to have the file saved with a unique name otherwise it will overwrite the previous recording. You could append the current date & time to the filename to make it uniqueue for example.

New Member

Re: Recording step is overwriting

Thanks for the advice I'm still working on it, and trying to figure out. I'll let you know if i could make it.

thanks.

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