06-12-2008 10:32 PM - edited 03-14-2019 02:22 AM
Hi,
is there any option for ending the CRS recording step without the need for the caller to press # or some other button? So when the caller ends the call, the recording step would stop. Is there any way to achieve this?
Regards,
Marko
Solved! Go to Solution.
06-13-2008 12:50 AM
You can you the ContactInactive exception to trap the caller ending the call without pressing '#' and then continue with the script to process the WAV file.
Attached is an example script for IPCCX 4.0(5) which send the recording as an e-mail.
Please rate helpful posts!
06-12-2008 11:02 PM
There is a Tab in the Recording step - Filter there is Duration field where you put the max time for recording.
06-12-2008 11:39 PM
Yes, but what happens if the caller wants to leave a message, he forgets to press # and he doesnt wait for the max. duration of recording to expire to end but just drops the handset. Will the call still get recorded?
Regards,
Marko
06-12-2008 11:54 PM
My experience shows that msg is recorded it`s no matter 1 or 20 seconds.
06-13-2008 12:04 AM
Well i tried it, but the call only gets recorded if the caller presses #. If he doesnt, there is no recording (resulting document is empty).
Regards,
Marko
06-13-2008 12:09 AM
What you have on successful branch?
You need at Recording step> General >Result document a identifier.
Than you have to place at successful branch a Write document with the identifier (specified at record step) and output file name.
06-13-2008 12:26 AM
Thats pretty much what i have. Before the Write Document step i check whether the Document is null or not. When the caller doesnt press #,
the resulting document of the Recording step is null. If he presses #, it works.
Regards,
Marko
06-13-2008 12:42 AM
Here i add attachment with my records. They have different length and I`m sure that callers do not press # for termination.
SO i asume you have something set wrong in your script and we have to find it.
First: What value do you have in REcord>Input>Maximum retries
Second:Did You tried to add write document on unsuccessfull branch? I dont have it but it may worth a try.
06-13-2008 12:48 AM
Max. retries=3. I also tried unsuccessful branch, but the recorded document always ends up being null.
Regards,
Marko
06-13-2008 12:49 AM
Set Max retries to 1.
I`m almost 100% sure that will fix the issue.
06-13-2008 12:50 AM
06-13-2008 01:15 AM
Cheers, it started working with ContactInactive exception trap. However, i do not have this step available in the editor and would like to know more about different traps. Any useful info on traps anywhere?
Thanks and regards,
Marko
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