Is it possible to create wav files for IPCC express using the phone, currently files can be created using wav recorder and mic but is it possible using the phone. My customer needs to update holiday messages and am trying to find out the easiest way for them to do it
Yes, you can use the Recording step to record a message which can be written to disk (and/or uploaded to the Document Repository with IPCCX 4.x) or attached to an e-mail.
I have a contact centre maintenance script which allows users to record a "message of the day" which is written directly to the CRS server as a .wav file. The main script then looks to see if a message should be played (by checking a flag in an XML file) and then plays the message. The quality isn't "studio quality", but is still quite acceptable for "ad-hoc" messages.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.