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New Member

Redirect call

Hi,

This is what i would want to do with ipcc express:

1.There is no agents available->Redirect the call to another CTI Route Point.(this Route Point would not be a trigger in CRA).

2. When an agent becomes available-> Bring the call back to the application and connect to an agent.

I guess this is impossible to do, but if anyone has any ideas...

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2 REPLIES
New Member

Re: Redirect call

After redirectign the call the CTI route point what do you want to do with the call. That is what will detrmine how you can bering the call back

New Member

Re: Redirect call

This CTI route point would bring the call to an IVR for video, where the caller would be queued until an agent gets available in ipcc express, and then when the agent is available in ipcc ex. I want the call back.

But i guess i will loose the call in the same moment the call is sent to the other IVR?

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