IPCC Enterprise- has anyone ever expereince an agent getting RONA calls showing up on report but they have zip tone. Did a test and when headset is not on phone does ring. Soooo How does RONA happen in this case. Any insight would be greatly appreciated.
1. That you are using Agent Desktop Settings and have configured a Ring No Answer value
2. What that value is set to.
3. And that the values are set to required and not optional.
In short what I believe you are seeing is the Call Manager utilizing it's RONA setting and reclaiming the call for it's RONA treatment. Since the call was bound for an agent and the ACD intervened we would view this as a Abandon. Make sure that the ICM Agent Desktop values are at least 2 seconds less than the RONA on CCM.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...