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Redirecting to VoiceMail whilst in Queue

We have a requirement to optionally transfer a call to VoiceMail after callers have been waiting in queue for a number of minutes (i.e. "Press '0' to leave a message now, or please continue to hold". The attached script appears to work, but does the call need to be dequeued from the CSQ before the Call Redirect? Is there an implication for reporting?


Re: Redirecting to VoiceMail whilst in Queue

Correct. The good thing to do is to dequeue the call from the queue. In report, the call will be counted towards dequeued column.

Also, mark the call as handled before you redirect to VM otherwise, it could be marked as abandoned.

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New Member

Re: Redirecting to VoiceMail whilst in Queue

when selecting resource why do you define a user with a name like this


is it relevent in anyway?



Re: Redirecting to VoiceMail whilst in Queue

Did you open it using the CRS 4.X editor?

It isn't there when opened with the CRS 3.5 editor, but I did briefly open it with the CRS 4.0(3) editor and noticed this addition after the prompt for conversion appeared. I'm not sure why it occurred and I can't see that it's necessary.