We have a requirement to optionally transfer a call to VoiceMail after callers have been waiting in queue for a number of minutes (i.e. "Press '0' to leave a message now, or please continue to hold". The attached script appears to work, but does the call need to be dequeued from the CSQ before the Call Redirect? Is there an implication for reporting?
It isn't there when opened with the CRS 3.5 editor, but I did briefly open it with the CRS 4.0(3) editor and noticed this addition after the prompt for conversion appeared. I'm not sure why it occurred and I can't see that it's necessary.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...