CC Agents are finding difficulty with conference calling. When agents receive a call from customer for TPIN creation, agent would conference the call with '1805' where customer is required to enter TPIN. At this point of time, after TPIN creation, agent would like to continue speaking to customer thereby dropping the call made to IVR(1805). For the same, agent tries to release call and whole call is getting disconnected.
Is there a way to just drop only the call made to 1805 during conference and retain customer call, so that agents can speak to customer further.
The conference controller (Agent) can drop the last conference participant (1805) from the conference by pressing the Remove Last Conference Party (RmLstC) softkey on the Cisco Unified IP Phone. You will generally have to press the More Softkey first depending on the Softkey layout.
Thx Rob.. I have had a chance to look around n make few tests. I found that agent can release call by going to IP Phone > more > ConfList > select appropriate call n click Remove. This would retain the cal between agent n customer.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.