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Reload Browser in Cisco CAD

Hi,

I am using Cisco UCCX 8.5.

In the Desktop Admin, i configured the Browser Setup. I can see the page opened in the below tab of CAD.

My requirement is when a call comes, i need to pass the caller ID to the url of the browser to reload the page with more information.

Any body please help me how can i reload the browser when a call comes.

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Accepted Solutions

Reload Browser in Cisco CAD

Hi,

within the Desktop Administrator app, go to Voice Contact Work Flows, pick the event (probably Ringing or Answered), set up a new Action, more precisely, a HTTP action, fill out the Request Data form with the desired fields (probably *ANI).

G.

4 REPLIES

Reload Browser in Cisco CAD

Hi,

within the Desktop Administrator app, go to Voice Contact Work Flows, pick the event (probably Ringing or Answered), set up a new Action, more precisely, a HTTP action, fill out the Request Data form with the desired fields (probably *ANI).

G.

Reload Browser in Cisco CAD

Hi Gergely,

Thanks for your reply. Iam going through the document and trying to do the configuration.

Please help me if i need further assistance

Reload Browser in Cisco CAD

Hi,

the relevant information is available in the UCCX 8.5 Desktop Administrator Guide, p. 109.

Let us know if you get stuck.

G.

Reload Browser in Cisco CAD

Hi Gergely,

Thank you very much. Its working fine

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