I am looking for a way for users (from a remote phone) to set the main number to divert. This would go to someones home number, if the home number isn't answered it would then try their mobile and if that is not answered try a third number. Also as well as setting up divert, the remote user could define what the divert number will be (say form a list of 10 numbers such as 0=someones home, 1= someones mobile etc etc, the administrator could then dictate where the number is diverted to.
I am using CUCMBE 6.1 (with Unity connections and also have UCCX 5.0
my first question is can this be done and secondly how
"This would go to someones home number, if the home number isn't answered it would then try their mobile and if that is not answered try a third number"
Actually this sound exaclty what im after at this moment. I need to be able to use IVR5 to have a simple script that welcomes the user and then searches for available phones, these phones are mobile phones and i need to bring back the call if the dialed mobile is busy, not answering etc. and then to try another number.
Could this soap thing do this and how does this work? I have knowledge in ivr and ipcc hosted scripting but not any java knowledge.
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