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New Member

Remote Monitor option not showing up CRS 4.5 Express Enhanced

I have contact center express 4.5 enhanced and the option to setup a remote monitor isn't showing up. Isn't that supposed to be available in 4.5 enhanced? If so what might make it not show up?

4 REPLIES
Silver

Re: Remote Monitor option not showing up CRS 4.5 Express Enhance

The Remote Monitoring application comes with IPCC Express Premium systems.

Check the bug:

CSCsd63079: Start Monitor: Remote monitoring is only supported in IPCC Express Prem

New Member

Re: Remote Monitor option not showing up CRS 4.5 Express Enhance

Are there any monitoring options in express enhanced?

VIP Super Bronze

Re: Remote Monitor option not showing up CRS 4.5 Express Enhance

Yes there are. At a minimum it will offer "triggered" recording/monitoring when a Supervisor clicks the Monitor or Record buttons within Cisco Supervisor Desktop.

Remote Monitoring just allows you to listen to an agent or CSQ using a phone (instead of CSD) by calling a trigger for the rmon.aef script within the UCCX server.

New Member

Re: Remote Monitor option not showing up CRS 4.5 Express Enhance

Here is from the item I read in the CRS 4.51 Administrator Guide. "The Remote Monitor hyperlink is available only if you are using Cisco

IPCC Express Enhanced or Premium license packages." It seems to indicate remote monitoring is supported with express enhanced.

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