I have created a Callback script, the only issue is when agents become available and they pickup the Phone, they would hear "Are you still available" and then the actual Prompt. I read on the forums and people sayinng if we set the "Maximum Retries" to 0, we should not hear "are you still there"
In my case, it does not work, I heard the error Prompt instead!!( I am sorry the system currently has some issues...something like that)
Changing maximum retries to zero is the correct way to address that issue. If you are getting the system default greeting then your script is crashing. You will need to run a reactive debug to see what is happening. You're also welcome to attach a screenshot or the AEF file and we can take a quick glance.
The thing is I can hear "Are you there and then my prompt which says ' Please press any digit to call the callback Number'! so I have attached the script, change the txt to aef, I set the maximum retries back to default.
As Jonathan already told you, you can fix that setting your maximum retries to zero. If you are hearing the error prompt maybe you need to add something to your "timeout" branch, I guess you're using the menu step or get digit step. But to be completely sure, you can attach a screenshot of your script, as Jonathan also suggested.
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...