Remove system Prompt

[jamjam200]

I have a menu step with max retires set as 2 and a GoTo step in the time out branch. After the first try the system plays "Are you Still there" before looping back to the start of the menu. how to do stop the system playing this prompt

thanks

[Chris Deren]

I always set the max retries to 0 and then use a logic to check the counter by using if stetement and incrementing counter variable, such as:

label

if counnter == 3 then

goto ...

else

play prompt

increment counter

goto label

HTH,

Chris

[castrillor]

Hi all,

Is there any other way of not having the "are you still there" prompt without using logic. I suppose it should be something configurable or maybe it is a bug?

Thanks and best regards

Raul

[davidgoude]

I had a similar issue, only it was the wording of that prompt that was in question. We changed the wording then saved it with the same name into the prompts directory. I never found a way to shut it off completely. If you can record a second or two of silence, or faint background noise, you could use the same approach. To the caller it may appear to be silence.