I needed to bring down the test lab and rebuilt IPCC as a production box, (changing agent tele numbers); I removed them from the RM Jtapi and deleted the phones with the test numbers. They never dropped off the IPCC server and now when I try to build them with the actual phone numbers, I have the agents listed twice. When I try to log them in the desk top console I get errors and can't log them in. Yet call handling and routing works fine. I also get a rascal server error where call recording and agent statistics will be unavailable. I'm set to go live in 2 weeks and I could really use the help.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...