Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Removing voice from crs scripts

Dear Experts

I create my own script but a little help needed from you that we have scenario of timeout of input from a caller that if caller doesnt input any button it replay the menu prompt but an integrated voice that says " Are You Still there " plays in between delay. I want to remove this voice.

Thanks in Advance


Re: Removing voice from crs scripts

Probably not the answer you want...

You may be able to set the Maximum retries to 0 and code the retries in the script

Please rate all posts

Re: Removing voice from crs scripts

you can increase your input timeout to be higher. Your menu prompt or whatever go into properties/input/timeout select 8 or click custome (far right) arrow to select a value of your desire.

good luck,



Re: Removing voice from crs scripts

Here is the response that I got back from PDI on "Are You Still There" prompt:


"Are you still there ?" is a system prompt which gets prepended when the timeout occurs on the Menu.

It may be used by the system elsewhere also, so changing it will cause a global effect.

The prompt name is still_there.wav, you can do a search on it and will find it.

For US, in my lab, I had to rename in 2 places (....system\G711_ULAW\en_US\UserDialog and system\G711_ULAW\en\UserDialog)

I would suggest that instead of renaming the file you replace the file with a 1 second silence, so it does not show up as error in the logs every time it cannot find it.

Having said that, you need to understand that you will be out of support around issues that has prompt playing and recording if you change the prompt. Cisco TAC will "ONLY" recommend and assist in completely uninstall and reinstall if the customer/partner have issues with prompts.


Dat Pham

CreatePlease to create content