In CCX Admin Pages Navigation go to Cisco Desktop Administrator (login) then Service Configuration>Enterprise Data>Fields. There you will find those Call Variables..you can't change the Field Names for those particular ones (as they are default) but you can change their Display Name.
I see. What I normally do for passing information to Agents is Create New Fields for the Data I want to pass and I specify the exact name of that Field in the Expanded Call Variable Tab of the Set Enterprise Call Info Step..this may be how you did it before..the ECC Var tab doesn't affect how reporting (for historical reports/cuic) data is manipulated..
Thanks for that! Yeah I'm thinking I'm going to have to create some ECC vars as you suggested!
I'm just confused as to how it worked in the first place, here is that old screenshot from when it was first installed:
When I look at the 'Set Enterprise Call Info' step I can see from the above "First line of Address" links to Call Variable 4, which is a variable called "Address1". I have no idea where it was getting the "First line of Address" field description from! Grrrrr!
You Need to Create the new (custom) "Fields" in Desktop Administrator ultimately..
As my screenshot denotes in the "Names" Column, the Field ("names") in your screenshot were created with those Exact Names in CCX Web Admin Pages, Desktop Administrator>Services Config>Ent Data>Fields..Those Fields have to be Added with those "Names" Defined. The "Values" that those Fields Will contain are the Variables that you Pass into the Set Ent Call Info Step ECC Tab..hope that explanation makes a little more sense..
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