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New Member

rep.log rapidly growing on IPCCX

Hi,

we have 5.0(2)SR02_Build045 IPCCX HA.

Few days ago rep.log started to grow rapidly (cca 20GB per a day). we were trying to find what is the cause of that and we found that slurp.exe and slapd.exe are taking cca 50% of CPU (and sometimes slapd.exe is flapping).

In LDAPMonSrv trace we found some errors like :

ERROR LM0012 Monitor::Run:: Slapd process died.

ERROR LM0012 Monitor::Run:: Slurpd process died.

ERROR LDAPMon CDVThread:: initializeToCVD failed , retring ...

whole log you can find in attachment.

IP addresses are IPCC1 - 10.64.224.111 and IPCC2 - 10.64.224.112.

Also we had problem with overloaded disk and services were down but we managed to start them and everything seemed like it is working fine but then we noticed that rep.log is all the time actually growing rapidly.

Do you have any ideas what could be the problem? and any idea how to solve it?

IPCCXs are in production so we have to find solution ASAP.

Thank you!

BR,

Jelena

2 REPLIES
New Member

Re: rep.log rapidly growing on IPCCX

Hi Jelena,

Were you able to find a solution? I have the exact same problem.

BR

Roy

New Member

Re: rep.log rapidly growing on IPCCX

Hi Roy,

At the end we opened TAC case and we were solving this problem for few months. When we stopped the growing of the rep.log (and problem with slapd and slurpd processes) than we had the problem with backup. We did a lot of things but those that "helped" the most are: the procedure for synchronizing directory services (few times), page 40 in this pdf:

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/troubleshooting/guide/cad66tg-cm.pdf

applied some patch that TAC send and at the end conclusion was that the problem was in corrupted file for LDAP credentials. They copied that file from IPCC2 and apply it for IPCC1 and after that the problem was solved.

Hope this will help you.

Good luck

BR,

Jelena

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