Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Silver

Report field question: CSQ Agent Call Summary

IPCC Express Enhanced 4.0(4)

Where does the ACD Transfer-In, ACD Transfer-Out, and ACD Conference fields come from? The Inbound ACD (Total)?

http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1626/ccmigration_09186a00804a2a20.pdf

rlp

1 REPLY
Bronze

Re: Report field question: CSQ Agent Call Summary

I think it is decided based on call priority queuing

261
Views
0
Helpful
1
Replies