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Community Member

Report of Outbound calls that were not answered

Hello

does anyone know if there is a report in UCCX that shows me the quantity of outbound calls that were not answered for a determined CSQ?

My UCCX version is 8.5.

Thank you

Marcos

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Community Member

Report of Outbound calls that were not answered

Not specifically, In the Agent Detail Report or CSQ report it's the difference in "Calls Presented" and "Calls Handled".

CP - CH = unanswered

Mike

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