I need to report on transferred calls. Agents are using standard CAD and selecting the transfer icon. Within the transfer form, they use the softphone to dial various 800 numbers. I need to create a report that I can group by 800 numbers called using the CAD transfer option. Does this come from the call manager? We recently implemented CVP. Are there any CVP reports that would provide this information?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...