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Community Member

report

Hi,

I am using UCCX 11.5 version.

All cutomers are required to call 6600 for my contact center quries. then IVR prompt is played saying press 1 for ... and 2 for ...... somthing something.. When they press 1 it hits ACD and to the contact center agents.  and when pressed 2 it will not hit agents rather it goes to a different(assigned ) mobile number.

I can find any kind of reports for contact center agents.. can i find reports for that mobile number ? report for pressing option 2. 

Please advise

 

regards,

sonam

2 REPLIES
Community Member

Re: report

The stock report "Detailed Call by Call CCDR Report" will give more specific information on call like called number, application, calling number..... but there is no report to check different menu option of script. There is way by using custom reporting.

 

Best regards,

Vinod

Community Member

Re: report

Hi Sonam,

If you are open to 3rd party service providers for custom CUIC reports then we will be glad to provide you such services.

 

Regards

Pranjol

pranjol.s@parsec-tech.com

www.parsec-tech.com

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