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Hi,

I am using UCCX 11.5 version.

All cutomers are required to call 6600 for my contact center quries. then IVR prompt is played saying press 1 for ... and 2 for ...... somthing something.. When they press 1 it hits ACD and to the contact center agents.  and when pressed 2 it will not hit agents rather it goes to a different(assigned ) mobile number.

I can find any kind of reports for contact center agents.. can i find reports for that mobile number ? report for pressing option 2. 

Please advise

 

regards,

sonam

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