All cutomers are required to call 6600 for my contact center quries. then IVR prompt is played saying press 1 for ... and 2 for ...... somthing something.. When they press 1 it hits ACD and to the contact center agents. and when pressed 2 it will not hit agents rather it goes to a different(assigned ) mobile number.
I can find any kind of reports for contact center agents.. can i find reports for that mobile number ? report for pressing option 2.
The stock report "Detailed Call by Call CCDR Report" will give more specific information on call like called number, application, calling number..... but there is no report to check different menu option of script. There is way by using custom reporting.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...