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Reporting of Child Routed Calls Using Parent TCD table

                   The TCD records of Parent do not show RoutID, ServiceSkillTargetID filed for calls routed by Child ucce. The Calltype ID filed shows "-1" for all such records. The dbo Service Table in parent is correctly populated and contains all child calltypes as peripheral number and mapped to ServiceSkillTargetID.

But still the TCD records on parent show routeid and serviceskilltargetid as blank for all calls that are routed by Child... any suggestions to fix this.

My requirement is:- There are around 7 calltypes on child that terminate on a particular skillgroup. I want to report call meterics for any 5 of them and that too by using Parent system and not Child. I am not able to differentiate the calls as serviceskilltargetid field or routeid field is not populated.

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New Member

Reporting of Child Routed Calls Using Parent TCD table

Hi Navjit,

Is it a typical Parent-Child Call Flow ?

Are you open to saving some information in call peripheral variable which can help in corelating call between parent & child ?

New Member

Reporting of Child Routed Calls Using Parent TCD table

No, I am just a user of historic tables and use the call data to report call stats.

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