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Reports for CSQ

Greeting

Is it possible to pull from the Historical reporting these values for a particular CSQ:

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Reports for CSQ

Yes it is.  Please see the HRC Admin guide for a list of reports and what each one contains:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/programming/guide/uccx80hradm.pdf

Anthony Holloway

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Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
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Reports for CSQ

Thanks MArk

I actually just found under contact service queue activity report and by unchecking include chart i had all the information needed.

I wish UCCX had the same option as CallManager regarding "help about this page

Reports for CSQ

Who is Mark?

And the Historical Reporting Client, does have a help feature builtin, and it explains all of the reports very detailed.

Happy reporting!

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
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